What Are Your Members Really Thinking? AI-Powered Feedback Insights Reveal the Truth

Member Feedback - Finally Put to Work

You collect feedback. Now what?
Reading through comments or tallying raw scores doesn't scale. You're still guessing whether members are truly satisfied - or just silent.

That's where GroupValet's Feedback Insights come in.

We use the power of three independent AI-powered large language models to analyze member sentiment and turn their feedback into actionable visual insights - sentiment trends, keyword themes, and event-level takeaways.

Here's What You'll See

⫸ A high-level sentiment summary on your Insights Dashboard
⫸ A breakdown of feedback volume - when and how often members are sharing
⫸ Top and bottom-rated events based on sentiment scores
⫸ A ranked list of positive and negative keywords used by members
⫸ A color-coded word cloud of common feedback terms
⫸ An event summary table with sentiment, volume, and trend indicators

1. Member Feedback Sentiment

The dashboard shows your average sentiment score at a glance - and how it's trending over time.
Use this to spot shifts in overall satisfaction without digging through raw data.

Sentiment score widget showing average score and trend line

2. Feedback Volume Over Time

See when your members are most engaged - and when responses drop.
Use this to time reminder emails, compare response rates across seasons, or spot feedback fatigue.

Line chart showing feedback volume trends over time

3. Top 5 / Bottom 5 Events by Sentiment

Which events generated the strongest reactions?
This module highlights your best and worst-performing events based on average sentiment - with score thresholds to ensure the insights are meaningful.

Table showing highest and lowest rated events by sentiment score

4. Top 5 / Bottom 5 Word Sentiments

Our system scans feedback for key terms and ranks them based on sentiment.
Words like "organized" or "chaotic" tell a story - and now you can track which ones are helping or hurting your events.

Table showing most positive and most negative feedback keywords

5. Common Words in Feedback (Word Cloud)

This word cloud shows the most-used terms in member feedback - sized by frequency and colored by sentiment.

Word cloud of feedback keywords, colored by sentiment score

6. All Events Summary

See every event that had feedback submitted - in one easy to consume table.
View trends, scores, volume, and even anomalies. Perfect for monthly reviews or board presentations.

Event-level feedback summary table with sortable columns

Already Using GroupValet for Events?

Good news - there's nothing new to set up. Simply enable our Feedback system.
Feedback Insights are generated automatically as members submit scores and comments.

Not Using GV for Events? That's OK.

Just upload a list of which members attended which events.
We'll collect the feedback and run the insights just the same.

And use Response Templates built into our Feedback system to respond to members who leave feedback.

You don't need to change your workflows. Just start learning from your data.

Ideas to Put These Insights to Use

⫸ Track whether new events are trending positively over time
⫸ Identify common words in negative feedback and address them
⫸ Use the sentiment chart in board meetings to back up your decisions
⫸ Celebrate high-scoring events and share what made them work
⫸ Spot early warning signs if scores begin to decline

Want to see it in action? Book a walkthrough and we'll show you how it works.